Refund and Returns Policy
When it comes to BathmateDubai.com, we prioritize your satisfaction along with hygiene and safety. Because adult wellness products have a personal dimension, specific return conditions are applicable.
Returns may only be accepted if:
- You received the wrong product
- The item arrived damaged
- The product has a manufacturing defect
For hygiene and safety reasons, we cannot accept returns or exchanges for:
- Opened products
- Used products
- Products without original packaging
- Items damaged due to misuse
Customers must contact our support team within 48 hours of receiving the order to request a return or report an issue.
To process return requests, customers may be asked to provide:
- Order number
- Product photos
- Details about the issue
Approved refunds will be processed after inspection and verification of the returned item.
Shipping charges are generally non-refundable unless the issue was caused by our error.
Orders cannot usually be canceled once they have been shipped.
For any refund or return assistance, please contact our customer support team through our website.
